Frequently Asked Questions
Why should I purchase Peakmill Raw Hair?
The method in which our hair is obtained is a rarity in the hair industry. Peakmill Raw Collection is the best hair because each bundle comes directly from a single donor’s temple.
There is no better way.
Each bundle is from one single donor and because the hair is cut directly from the donor’s head, the cuticles remain in tact. In other words, the natural direction in which the hair grew from the scalp of the female is not altered.
Most companies are not willing to spend the money it costs to pay donors for their hair, as there are much easier and more profitable means to collect hair. For example, collecting hair from the floor is fast, easy and cheap. Most of the expense that goes into the production of floor hair is in the labor. However, this hair is mixed with hair from various girls and cuticles are not in tact. Meaning the natural direction in which the hair grew from the scalp has been altered - this creates extra tangling and shedding.
Note: There are many chemicals used during production to make floor hair, blended (human/animal/synthetic) hair presentable to sell.
Peakmill Raw Hair Collection offers bundles from single donors only and is chemical free.
What's the origin of Peakmill Raw Hair?
Our donors originate from different countries in the south eastern region of Asia
How many bundles of Peakmill Raw Hair do I need?
This depends on both your personal preference and your head size. Standard recommendation is 3 to 4 bundles. We recommend 4 bundles (to add fullness) for lengths 22” and longer .
How many ounces is included in each bundle?
100 grams or 3.5oz
How are the different curl patterns achieved?
In order to achieve patterns such as our deep wave, 3c/4a, etc, the hair is steamed to establish these patterns. NOTE: We do not use any chemicals to achieve these patterns.
What color does the hair come in?
Our raw hair comes in a natural black/dark brown color unless otherwise stated in the details that accompany each of our products.
Note: Our raw blonde hair was color processed to achieve the blonde color. It starts of as our natural color straight hair then colored to achieve the blonde color, which is perfect for depositing any other color onto. Reduces the hassle of bleaching/lifting the natural hair color by yourself.
What's the difference between a frontal and closure?
- Frontals span from ear to ear and are more versatile for styling.
- Closures are placed in the center front of the head to close the style.
What grade is your hair?
Years ago, 6A hair was known to be a very high quality hair grade. As years have passed, vendors have created a grading “battle” in which they will grade their hair higher than other companies to trump competition. As a result, we now have 10A+ hair grades.
The only way to judge is quality - not a grading system.
The Peakmill Raw Hair Collection produces bundles of hair cut direct from a single female donor. We do not use hair from the floor or from non-human donors. The best and only way to truly judge one hair company over another is by experiencing it. Quality is the main factor.
Do I need to prepare Peakmill Raw Hair before my install?
Yes. It is important to co-wash any hair with a moisturizing conditioner of choice prior to installation. We recommend Dove intensive repair conditioner
How do I color Peakmill Raw Hair?
We recommend consulting with a professional when coloring any hair.
How long does Peakmill Raw Hair last?
Our hair bundles can last you several years with proper care.
Our lace products such as lace closures and frontals have lesser longevity due to the delicate nature of the lace the hair is attached to. Lace closures and frontals are essential in giving your natural hair a break from everyday manipulations that can cause breakage. These same breakage can also occur with lace closures and frontals.
Lace closures and frontals are designed to be seamless enough to create a flawless illusion of a scalp when installed. Please take proper precautions when combing, styling, coloring, etc in order to increase longevity as much as possible.
Closures and frontals can last several months and though we recommend bleaching the knots of your lace products in order to achieve a more seamless scalp illusion, this can also weaken the knots of the hair and essentially cause shedding and breakage overtime.
Lace closures and frontals will need to be replaced every few months depending on how often they're worn and how often they're being manipulated. From experience, we've had lace products that have lasted for years but then again, each individual's experience will differ.
Does the hair shed?
Absolutely! Because all hair sheds. Be it made by God or attached to wefts or lace by humans, it will shed. We're yet to come across any hair that absolutely does not shed a strand or two. But! shedding is extremely minimal. Also bare in mind, different styling manipulations can cause extra shedding(ie, tightly curled, being heavy handed, using harsh tools/products, etc) so please take proper precautions when styling/manipulating your hair.
What are your tips for general maintenance?
Co-wash the hair every week or as often as needed and do your best to use products that are free of sulfates and parabens.
Steer clear of heavy products such as grease, etc. especially on the straight/wavy textures. A light serum or oil such as argan oil can be added for additional shine/smoothness or to tame frizz.
Deep conditioning is also recommended at least once a month. This is real hair and because it's been cut away from its nutrient source(the donor), the necessary care needed to keep hair healthy have to be implemented in order to maintain its beauty.
For our deep wave/curly textures: If you're on the go, we'd recommend wetting the hair and apply a moisturizing leave in conditioner such as the shea moisture hydrate & repair leave in spray then sealing in the moisture with your favorite lightweight serum such as one and only argan oil or Ion silk drops. Or you may also add a quarter size moisturizing conditioner into a spray bottle filled with water to add moisture as demonstrated here: https://www.instagram.com/p/B9oWCxypdgD/
For maximum conditioning and to make sure moisture remains in the hair as long as possible, it's recommended to always seal in the moisture you've added with one of the above oils/serums mentioned.
How to choose which hair texture is best for you?
The curlier the hair, the higher the maintenance. If you just want to wake up and go, We recommend you stick with the straight and loose wavy textures. If you're daring and a bit more experienced in the hair world, give the deep wave/curly textures a try!
All orders are packaged and shipped from the USA.
Shipping time varies for each product but typically items are to be expected 3-10 business days after receiving notification of shipment depending on your location.
International: Peakmill Official is not responsible for any custom or duty fees outside of the United States.
RETURN & EXCHANGES
Peakmill Official fully commit to providing you not only high quality raw virgin hair products, but a high quality shopping and customer service experience. We understand things don’t always go as planned, so we’re happy to work with you to make sure we resolve any issues regarding your purchase.
Due to hygiene issues and the custom nature of our products, we will consider exchanges only for hair bundles, closures, and frontals. Exchanged items must be in their original condition and packaging in order to be accepted.
To process an exchange, you must contact us at firstname.lastname@example.org within (5) days of receipt of your order (determined by your shipment tracking). You will be responsible for return shipping and a small restocking fee(on a case by case basis).
All wigs are final sale. However, on a case by case basis, we’ll work with you to resolve any issues you might be experiencing with your unit. Please contact us at email@example.com